This is a summing up of a meet-the-journalist event, part of our series of monthly Small Talks, given by Talk presenter Peter Cardwell.
The UK media landscape has rarely been more complex — or more full of opportunity. Linear television is fragmenting, radio is reinventing itself as a multi-platform product, and audience trust is increasingly tied to individuals rather than institutions.
For PR and communications professionals, understanding how broadcast really works in this environment is no longer optional. It’s essential.
Few people are better placed to explain this reality than Peter Cardwell, the latest speaker in our series of online Small Talks. His career spans the BBC, Sky News, ITV, Channel 5, frontline political communications inside government, and now Talk — a media brand that sits at the intersection of radio, TV, streaming and social platforms. He also sometimes presents programmes on Times Radio, usually Times Radio Weekend Breakfast.
A career that mirrors the evolution of UK broadcast media
Speaking candidly in a moderated session with Shout Communications, Peter offered a rare, unfiltered view of what actually cuts through on air, how audiences behave, and where PRs frequently go wrong.
Peter’s career began at the BBC during a period that now feels almost historic. Working in Washington, New York and London, his early years coincided with the 2008 US presidential election — Barack Obama’s first victory — a defining global news moment and, for many journalists, a baptism of fire.
Like many of his generation, he entered the industry through hands-on, practical work: collecting physical tapes, navigating Newsnight’s libraries, supporting senior producers. The tools were different, but the fundamentals were the same — accuracy, judgement and understanding the basis for every story.
From there, he moved across some of the most influential broadcast newsrooms in the UK. As a news editor at Sky News Westminster, he worked at the heart of political journalism. As a BBC producer, he helped deliver the first-ever televised prime ministerial debates featuring David Cameron, Gordon Brown and Nick Clegg — moments that fundamentally reshaped political media.
His move on air took him to Northern Ireland, first with BBC Northern Ireland and then UTV. Reporting there offered a sharp education in regional audiences, community relevanceand the power of local trust. Later roles at Channel 5 News and Good Morning Britain exposed him to commercial breakfast television, sometimes punishing shifts and a different kind of editorial pressure — where speed, clarity and audience engagement trump almost everything else.
From journalist to special adviser - and back again
What truly differentiates Peter’s perspective for PR professionals is what came next. Drawing on relationships built during his Newsnight years, he made the rare jump from broadcast journalism into government, becoming a Special Adviser.
Over three and a half years, he worked across four departments — the Home Office,
Northern Ireland Office, Ministry of Housing, Communities and Local Government, and the Ministry of Justice — serving four different Secretaries of State.
His role was not policy detail. That, he explained, is for civil servants. His job was politics. and political communication: shaping messages, managing media relationships, ensuring
alignment with Number 10 and anticipating how stories would land publicly. It was, by his own admission, a strange and intense job — one he later chronicled in his book The Secret Life of Special Advisers. Like many political careers, it ended abruptly. He was dismissed during the Boris Johnson period, by Dominic Cummings — an experience he describes without bitterness and with characteristic pragmatism.
For PRs, this chapter matters. It means Peter understands instinctively how press offices think, why they hesitate, and where caution turns into missed opportunity.
The organisation itself has been through a well-documented transition — from TalkRadio to TalkTV and now to a broader multi-platform product. Today, Talk exists simultaneously as radio, television and digital streaming. It is consumed
via smart TVs, YouTube, apps and radio sets. For PR professionals still
segmenting pitches by “radio” or “TV”, Peter’s message was clear: those distinctions are increasingly meaningless.
What matters is where audiences are, how they engage and why they stay. With around 74% of UK households now owning a smart TV, Talk’s reach is not limited to any single format. It is a discussion-led outlet, driven by live interaction, opinion and debate — and that has profound implications for PR strategy.
What makes a PR story land on Talk?
Peter was clear that Talk is not anti-PR — but it cannot tolerate inauthenticity. The stories that work best tend to share certain characteristics:
· They raise questions of fairness or injustice
· They feature strong, credible human case studies
· They reflect lived experience rather than abstract policy
· They invite debate rather than deliver a conclusion
Cost of living remains a dominant theme. So do housing, taxation, small business pressures, public services and the NHS. Animal welfare stories — particularly rescue animals — also resonate strongly, reflecting Peter’s personal love of cats.
What tends not to work are generic awareness days or calendar-led campaigns with no real talking point. While these may have a place elsewhere, on Talk they often fail to provoke engagement. As Peter put it, broadcast thrives on relevance and “stickability”. If listeners don’t feel personally connected to a story, they will simply move on.
Case studies: the currency of broadcast PR
For PR professionals, one of the clearest messages was the continued power of case studies — but only when they are authentic, articulate and available. A small business owner affected by National Insurance rises. A tradesperson unable to hire
staff. A family navigating housing insecurity. These voices turn abstract policy into human consequence.
Timing, however, is critical. Peter stressed that pitches must land when the story breaks, not the next day. In broadcast terms, “tomorrow” is often too late. Availability matters too. Offering a guest “today only” frequently shuts down opportunities rather than creating them. Flexibility — especially between Christmas and New Year — can dramatically improve chances of coverage.
Why PRs shouldn't be afraid of debate
Perhaps the most striking theme was Peter’s encouragement for PR professionals to be braver. Too often, he suggests, PRs avoid contested issues out of fear that a story might “go wrong”. While risk management is essential, excessive caution can mean missing the moment entirely. The strongest PR campaigns, in his experience, are those willing to enter an existing debate with confidence — especially when the issue is already dominating the news agenda.
Charities, brands and organisations don’t need to have perfect answers, but they do need a point of view. Saying “we don’t comment” rarely satisfies an audience that wants honesty and clarity.
Importantly, Peter emphasised his own commitment to fairness. Despite his background as a Conservative Special Adviser, he regularly interviews Labour ministers. Political alignment is not the deciding factor — credibility is.
Media training: less spin, more substance
Media training remains essential, but Peter drew a sharp distinction between preparation and over-coaching. Too many guests, he argued, are trained to deflect rather than answer. In doing so, they miss the most important moment of the interview: the first question.
His advice is simple. Imagine running up a hill to tell a friend one thing. Out of breath you manage to get the basics out. That sentence is your opening answer.
Clear, human responses beat jargon every time. Especially on live, discussion-led
programming, authenticity travels further than perfection.
The future of broadcast: fragmented, democratised but still relevant
Looking ahead to 2030, Peter sees a media landscape that is more fragmented and more democratic. Production values matter less. Perfect studios matter less. What matters is whether someone can be heard, understood and trusted.
This creates challenges for PRs. It’s harder to know where to pitch, which outlets matter, and how stories will be treated. But it also creates opportunity. Traditional “gold standard” coverage — such as BBC Breakfast — still carries weight, but
influence increasingly comes from a mix of broadcast, digital and creator-led platforms.
This raises a difficult question for PR professionals: do you always need mainstream media at all? Or is influence sometimes better built through direct channels, advocates and amplification? Peter was clear that journalism is not dying. Predictions of its demise have been wrong before. But it is changing — and PR strategies must change with it.
Final thought: the opportunity is still there
Peter’s message to PR and communications professionals was ultimately optimistic. There is still huge opportunity to place stories in broadcast media — but only for those who understand audiences, move quickly and accept that debate is part of the game.
In a world of live feedback, instant reaction and fragmented platforms, the safest strategy may no longer be playing it safe. For PRs willing to engage honestly, offer real people, and trust their story, broadcast still has extraordinary power.
Make sure you’re on our data base so you get invited to events like this in 2026. Email hello@shoutcommunications.co.uk.
Outcome
Succinct soundbites along with cinematic, scene-setting montages of the event and location make for some beautiful videos. Founders Forum used the videos to promote future events and create brand awareness.
Filming in New York
Content should reflect a business’ core values and is likely to relate to the company’s products or services, but it should not be an advert. Every listener thinks their time is precious and in order to give up any of that time to listen to your podcast they need to be entertained.
The skill in podcast production is to combine key messages with engaging content. The commercial element of a podcast needs to be subtle; even the most loyal customer will stop listening if the podcast is one long sales pitch.
Experts in your field, case studies and celebrities if your budget stretches that far, can all make effective interviewees.
Content should reflect a business’ core values and is likely to relate to the company’s products or services, but it should not be an advert. Every listener thinks their time is precious and in order to give up any of that time to listen to your podcast they need to be entertained.
The skill in podcast production is to combine key messages with engaging content. The commercial element of a podcast needs to be subtle; even the most loyal customer will stop listening if the podcast is one long sales pitch.
Experts in your field, case studies and celebrities if your budget stretches that far, can all make effective interviewees.
Outcome
Filming in New York
AVOID OVERLY COMMERCIAL CONTENT
Content should reflect a business’ core values and is likely to relate to the company’s products or services, but it should not be an advert. Every listener thinks their time is precious and in order to give up any of that time to listen to your podcast they need to be entertained.
The skill in podcast production is to combine key messages with engaging content. The commercial element of a podcast needs to be subtle; even the most loyal customer will stop listening if the podcast is one long sales pitch.
Experts in your field, case studies and celebrities if your budget stretches that far, can all make effective interviewees.
Outcome
Succinct soundbites along with cinematic, scene-setting montages of the event and location make for some beautiful videos. Founders Forum used the videos to promote future events and create brand awareness.
